IG’s official status API records an incident affecting SMS or email authentication codes on 30 October. It began at 00:50 UTC and was marked resolved at 03:36 UTC, a period of about 2 hours 46 minutes. The affected component was Login, and the incident is now recorded as resolved.
The sequence shows investigation continuing at 01:50 UTC, identification of the issue at 02:28, and implementation of a fix followed by monitoring at 02:33. IG directed clients needing to deal urgently to its telephone teams in Australia, Singapore and the UK. The record does not state how many clients were affected or identify the underlying technical cause.
This authentication failure is separate from the Japanese order-execution incident reported on 29 October. The status record provides no basis for treating either incident as a cyberattack or linking the two causes.
Sources
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